myVEGAS Reward Redemption Processes

(updated August , 2016)
When myVEGAS launched, the only Rewards available were from MGM/Mlife. That meant the Reward redemption process was fairly consistent. Now that myVEGAS has so many partners, it can get confusing. Here are the Reward redemption processes for each of the myVEGAS partners.

MGM/Mlife Rewards:
This applies to Rewards from Aria, Bellagio, Excalibur, Luxor, Mandalay Bay, MGM Grand, Mirage, Monte Carlo, New York – New York and Vdara in Las Vegas as well as Beau Rivage and  Gold Strike on the Gulf Coast.
For rooms and shows, you will receive an email with the Rewards code and a ‘Click to  Redeem’ link that you will need to use to book your room online. The link should   be http://mlife.com/mgm-web/deeplink/en/v1/myvegas/xxxxxx  (with the xxxxxx at the end being replaced by your redemption code).
For almost all other MGM/Mlife Rewards, go to the Mlife desk and they will put the Reward on your Mlife card. The only exception that I am aware of is the Nine Fine Irishmen Reward where you will be handed a paper comp at the Mlife desk to take to the restaurant.
There is a usage limit of 3 MGM Rewards per rolling 30 day period.   Most Rewards are limited to one of each particular Reward per myVEGAS account. You are only permitted to have one Comp Room Reward in your ‘wallet’ at a time.   You can have a  Discount Room and Comp Room  Reward at the same time. You can also purchase multiple  Discount Room Rewards.
Read the fine print for your specific Reward.
Combining reservations:
For a $5-15 fee you can call the MGM reward redemption line at 855.881.6074  and alter your booking reservation — for example, if you and another player are traveling together and each redeeming a room night reward and would like to merge your reservation to avoid switching rooms and/or checking in and out between nights.

Circus Circus:
Circus Circus is an MGM property, but it is not part of the Mlife players club. You need to be a member of the Circus Players Club to use these Rewards. For rooms you will receive a Reward code and a phone number to call to make your reservation.  For all other Circus Circus Rewards, go to the Circus Players Club desk desk and they will put the reward on your card.
Circus Circus Rewards count towards your 3 in 30 Day MGM Rewards limit.

House of Blues:
Go to the House of Blues  Store with your Reward code. They will give you a voucher to use at the restaurant or club.
There are no usage limits on House of Blues  Rewards, but you are only allowed one of each particular Reward per myVEGAS account.

Monorail:
Take the Reward code to a Monorail Customer Service Kiosk where they will give you your Monorail pass.
There are no usage limitations on Monorail Rewards. You can get up to 4 of each Reward per myVEGAS account.

Station Casinos Rewards:
This applies to Rewards from  Green Valley Ranch, Palace Station, Sunset Station, Santa Fe Station and Red Rock Resort.
For rooms, you will receive a Reward code and a phone number to call to make your reservation. For all other Station Casino Rewards, go to the Boarding Pass desk and they will give you a voucher.
Station Casino Reward use is limited to 2 per day.

Hexx (formerly the Sugar Factory):
Present the code at the store.
There are no usage limits on HEXX Chocolate and Confections Rewards, but you are only allowed one of each  specific Reward per myVEGAS account.

Wolfgang Puck:
Call the number provided in your confirmation email to make your reservation.  When you arrive for your reservation, let the host     know that you are redeeming your Reward and give them the confirmation code..
There are no usage limits on Wolfgang Puck Rewards, but you are only allowed one of each  specific Reward per myVEGAS account.

The Hippodrome Casino:
For shows, you will receive a Reward code and a phone number to call. For everything else, take your Reward code to the Hippodrome reception  desk.

The Smith Center:
You will receive a Reward code and a phone number to call.

The Borgata (Atlantic City):
For shows, formal dining and room-related Rewards,  you will receive a confirmation   code and a phone number to call. For all other Rewards, take your confirmation code to the MyBorgata desk.

Maverick Helicopters:
For tours, you will need to call 702-851-2535 with your Reward code. For photo and merchandise discounts, present your confirmation email at the gifts shop.

Uniquely Vegas:
Process varies but for most Rewards, take your confirmation code to the box office or gift shop. Some tours require calling with your code.

Norwegian Cruise Lines:
You will receive a Reward code and a phone number to call.

Departure Lounge:
Traveler must contact travel operator.  More detailed information will be provided after you purchase the Reward.

Royal Caribbean: (NO LONGER PARTICIPATING)

Allegiant Air:  (NO LONGER PARTICIPATING)

LV Motor Speedway Rewards:   (NO LONGER PARTICIPATING)

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  1. We’ve booked our rooms at Excalibur for 1 week (with 2 nights comped for Mlife tier rewards) and purchased a 1 night free Myvegas reward as well. We received the Myvegas email link but it won’t match up our reservation and let us pick a free night although the calendar shows there are 3 more nights available to be comped/free. Any hints (other than call Myvegas for a $10 fee) on why it won’t allow us to add this free night to our room reservation? Should we at until we arrive next month and redeem it in person?

    • Hi.
      Comp Room Rewards need to be booked online ahead of time, so trying to do it in person won’t work.
      If the online system is not letting you book the comped room, I would suggest calling myVEGAS to sort it out. It may also be an issue with trying to book the myVEGAS Comp Room and use an Mlife offer at the same time.

      Take Care,
      Mark

  2. Is it possible to use more than one Wolfgang Puck reward at one table (i.e. could two of us get bogof entree, appetiser and a bottle of wine?).

  3. I wanted to use my reward points for a vacation, however my dates were not available this has happened to me 3 times !!!! This last time I encountered a rude person on the phone that told me that they can’t just let anyone use the points whenever because people sit at home playing all day and night just to get points !!!!! Then get free stuff !!!! I have bought coin packages in the past and enjoyed my Vegas but am very disappointed !!!! Can’t use a lot of the points if you are not registered in the hotel as well such as buffet tickets !!!! However there isn’t any rooms for our points !!!!!

    • Hi Cheri.
      The Rewards for MGM properties are definitely more limited than they were when myVEGAS started. myVEGAS does have a lot of non-MGM partners, though, which don’t require staying at an MGM Property. Many of them and their details are listed in this post.
      You can also see what hotel dates are available on my Rewards Calendars page without having to call.

  4. These rewards were not valid for the dates I wanted to go, therefore, I was unable to use them. Can you put them back in my account so I can use them for something else?

  5. Does anyone know the answer to this. My sister and I are coming to Vegas in April. We both have over a million points. I was planning on using a reward for 2 free nights, and buying the third. We would both like to purchase some of the free play, but understand the 3 nights requirement. Will they let both of us buy the rewards if we are sharing the room. I have been trying to email Them, but the email won’t go through. Thanks if anyone knows.

    • As long as you are both on the room as registered guests for the 3 nights you should be able to use the FreePlay Reward. Just make sure that both of your names are put on the room when you check in.

      • Thank you so much. I still get through to Play Studios when I try to send their questions form. Is there a telephone no, and Thanks for the site. I love to read the questions, and information. Karen

        • Call the hotel you plan on staying make sure your dates are available. It has been my experience that a lot of dates are unavailable.

          • I highly recommend checking the available dates before getting the Reward. I have availability calendars for the MGM properties here.