You can still cancel a Reward using the steps below, but it is also possible to cancel the Reward in the myVEGAS Facebook game now.
Sometimes after buying your myVEGAS Reward your plans change and you can no longer use it. Or maybe you were so busy doing other things that you never had time to actually go to Nine Fine Irishmen for your dinner Reward or Shark Reef for your 2 free passes Reward. These things happen.
Canceling your Rewards and getting your Loyalty Points refunded is fairly easy and straightforward. You need to submit a myVEGAS support request. You do that online at http://www.playstudios.com/support/. On that page, click the Contact Us button. That will open a window that looks like this:
Enter the email address you used when you purchased the Reward.
I don’t think “Where Were You Playing myVEGAS?” actually matters for this, but you do need to select a location like Facebook or Mobile since it is a required field.
Select Rewards > Canceling Rewards in the “What can we help you with?” dropdown.
Select Rewards in the “Where did you have this issue?” dropdown.
You will need to enter your Facebook ID. That is the web address on your Facebook profile/wall. That is typically something like “www.facebook.com/yourname”.
Then, in the Description, just let them know which Reward(s) you want to cancel and give them the Redemption Code for the Reward(s).
Once you submit it, you should see a page that lets you know the request has been submitted. You should also receive a confirmation email. A support agent will email you if they need more information. You should also receive and email when they have credited your account. Sometimes it is resolved within a few minutes, but you should be prepared to be patient.
Note that Show Rewards cannot be refunded once they have been booked. Comp Room Rewards cannot be refunded once they are booked either, but you are permitted to change the room reservation date as long as the new date is available.